At Hôtel-Dieu Grace Hospital, your feedback is important to us. Your suggestions and comments help guide us in achieving our vision to enrich the lives of those we serve and those who serve with us, and provide us with valuable learning experiences.
Our staff, physicians and volunteers always like to know what they are doing well and how we can improve our patients’ experiences here. We invite you to share your compliments as well as your concerns through our Patient and Community Advocate.
Should you ever have any questions, compliments, or concerns about your hospital stay or treatment, the Patient Advocate is here to help in a manner that supports patients, family members, and staff. If yours is a concern please follow these steps:
1. Speak to hospital staff in the area you are in. On a patient care unit speak to the nurse, unit manager or the physician.
2. Speak to the manager or supervisor for the area you are in.
3. If you need further assistance, visit the Patient Advocate’s office located on the first floor Administrative Hallway, or call the Patient Advocate Monday through Friday from 8:00 AM to 4:00 PM at (519) 973-4404, or email firstname.lastname@example.org.