I am treated with compassion and understanding when I am most vulnerable.
I can express my concerns openly and honestly without being judged.
My family and I are treated with respect and dignity.
I am regarded as a whole person, body mid and spirit, not just a presenting issue or symptom.
I have a right to the best care the organization can deliver regardless of age, lifestyles or cultural needs.
I am provided with high quality care and service in a reasonable time.
I am allowed to be an active part of my own healthcare, especially when decisions are made about my treatment.
I am given reliable and current information about my health and options so I can make an informed decision.
I am given the opportunity to access spiritual/religious care and support throughout my healing journey.
I or my family members are accommodated for a disability and need to access hospital services.