Sep 3, 2019 | Faces of HDGH
Happy September, all. Hope you had a great summer and are starting to feel the crisp fall breeze make its way through your windows (still a little early for pumpkin spice, if you ask me ;) Personally I will say this was one of the best summers I’ve had in many years, filled with the laughter of my shorties, time with my mother, restful afternoons contemplating all manner of things on my back deck and a sense of contentment that HDGH is in a very good place as a hospital and as a 1,200 strong community.
There is something about this time of year that makes me feel calm and optimistic. It could be the great summer I’ve had or the excitement of how the last few months of 2019 will close out – I’m looking forward to the approaching season and all the great things to come for us all at HDGH.
In June, we said goodbye to a very special member of our Hôtel-Dieu Grace Healthcare Family. Joanne Desjardins, retired from her post as Patient Advocate after many dedicated years with our organization. Joanne’s retirement is filled (by all accounts) with adventures, golfing and quality time with family and friends. She deserves all that and more!
Over the last few months, we spent very important and necessary time interviewing for HDGH’s new Patient Advocate and I’m delighted to introduce our guest blogger this month, Lisa Raffoul who has joined the team in this position. If you haven’t met her yet you have a treat ahead! She’s a special person with whom I’ve had the pleasure of working on an important community initiative that I’m involved with.
I can tell you that there is a feeling you get when speaking with Lisa that is both peaceful, trusting and comforting. She is experienced, knowledgeable and has spent many years supporting patients, families and loved-ones through her professional and personal work. You can read more about Lisa’s journey here.
Welcome Lisa to the HDGH fam. We are thrilled to have you.
Until next month,
I am super excited and thrilled to work as Patient Advocate at Hôtel-Dieu Grace Healthcare. As a parent once navigating for supports and services for my son, I appreciate the importance of the role.
A time of illness can be stressful for patients as well as for their families. Plans can change unexpectedly, and it may be difficult to think clearly. Confusing as it is intended to be helpful, the healthcare system can be scary and intimidating. Nowadays, patients and families are gaining a more active role in their care and treatment and it’s vital for patients to have someone who can help them navigate through unfamiliar territory.
Hôtel-Dieu Grace Healthcare is committed to patient and family centered care. The core concepts of this approach are apparent throughout the organization. Patients and families are treated with dignity and respect, incorporating their knowledge, values and beliefs into the planning and delivery of care. Patients and families are provided with timely and accurate information in order to effectively participate in their care and decision-making and are true partners in guiding policy and program development, education for practitioners, facility design and in the delivery of care.
I have been warmly welcomed and in my short time here, I already recognize that everyone is accountable to upholding the organizational values of respect, teamwork, compassion and social responsibility. Sharing those principles, I am proud to be part of the Hôtel-Dieu Grace Healthcare team!
519.251.5111 ext. 74404
General Info: (519) 257-5111
1453 Prince Rd.
Windsor, ON N9C 3Z4
© 2018 Copyright. Hôtel-Dieu Grace Healthcare.
Created By Blue Lemon Media