Statement of Commitment
In fulfilling the Mission of Hôtel-Dieu Grace Healthcare, we are committed to providing an accessible environment to all who come through our doors, seek and use our services, and access our information.
As a public healthcare organization in Ontario, we respect the standards and regulations set forth under the Accessibility for Ontarians with Disabilities Act.
It is important to us to provide a safe, inclusive, and welcoming environment for everyone.
We acknowledge that this is a shared responsibility.
This Statement of Commitment is our promise to listen, ask, learn, and invite the community we serve into the conversation.
We will act in good faith to make accessibility a reality for all.
We are committed to providing excellent customer service to all clients, including people with disabilities.
Multi-Year Plan and Public Reporting
We are committed to developing and maintaining a multi-year service plan.
We will ensure that our employees are familiar with various assistive devices that we have on site or that we provide that may be used by clients with disabilities.
We will communicate with people with disabilities in ways that take into account their disability.
We welcome people with disabilities and their service animals. Service animals are allowed in areas of our hospital that are open to the public.
Please refer to the policy for further detail regarding service animals.
We welcome support persons accompanying clients with a disability.
Please refer to the policy for further detail regarding support persons.
Notice of Service Disruption
We will notify stakeholders if there is a disruption at HDGH in services usually used by people with disabilities. We will explain the reasons for the disruption, how long it will last, and if alternative facilities or services are available. We may not be able to give advance notice if it is an emergency disruption.
We are committed to training all employees, physicians, volunteers, students and others who deal with the public or other third parties on our behalf on:
- accessible customer service
- requirements of the Integrated Accessibility Standards Regulation
- aspects of the Human Rights Code that relate to accessibility
We will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities, including self-serve kiosks. If it is not practicable to do so, we will provide an explanation, upon request.
Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized WCAG 2.0, Level AA website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.
Changes to This or Other Policies
We will modify or remove a policy that does not respect and promote the dignity and independence of people with disabilities.
We welcome feedback, including feedback about our services to people with disabilities. Clients who wish to provide feedback can either send their submission by e-mail, phone or mail.
You can send your feedback in any of these ways:
- By Phone (519) 257-5100 ext. 74404
- By Mail - Attention: Patient Advocate, 1453 Prince Road, Windsor, Ontario N9C 3Z4