Assertive Community Treatment (ACT) Windsor
Assertive Community Treatment (ACT) is a community-based model of care for individuals who have severe and persistent mental illness. It reaches out to people assertively where and when they need help directly in their home, at the ACT office and in the community. It ensures a response for people who are in crisis, no matter what day of the week.
Two ACT teams serve the Windsor-Essex community and support up to 200 individuals, one ACT team serves Chatham-Kent and Walpole Island and can support up to 88 individuals. Each client is assigned a primary care provider responsible for managing their care and services are delivered as frequently and as long as the client requires them. ACT brings a multidisciplinary team of healthcare professionals together to provide highly integrated and individualized services for their clients, including nurses, social workers, occupational therapists, therapeutic recreation specialists, vocational therapists and psychiatrists.
Referrals to the teams are made directly to ACT and are reviewed by an access committee to determine if criteria are met. ACT gives people a single point of access: one door to comprehensive treatment, rehabilitation and support. It is designed for individuals who have complex and long-term psychiatric illnesses such as schizophrenia and bi-polar disorder. ACT clients have severe symptoms not effectively managed by other available treatments, or they have not been engaged in those treatments. ACT clients require support in meeting basic needs, performing activities of daily living and managing other illnesses, such as diabetes or high blood pressure. Model of service is ACT Provincial standards.
Essex Assertive Community Treatment (ACT) Teams
875 Ouellette Avenue
Windsor, ON N9A 4J6
Essex ACT Team 1: (519) 254-3486
Fax: (519) 254-2977
Essex ACT Team 2: (519) 254-7566
Fax: (519) 254-2443
8:00 a.m. to 8:00 p.m. Monday - Friday
8:00 a.m. to 4:00 p.m. Saturday - Sunday
After hours crisis service available
Families’ and Friends’ Role in Promoting Safety
Family members and friends play an important role in patient safety. Encouraging
attendance of appointments, taking medications and asking to be involved in
understanding and facilitating treatment plans is recommended among family
members and friends. If family members and friends have serious concerns
about a loved one’s safety and well-being please utilize emergency (911) or
crisis hotline (519-973-4435) services or locations (nearest emergency room or
crisis centre) as needed. You are always allowed to provide us with
information however we may not be able to relay information/feedback to you
directly. For any important messages the hospital contact information is
provided on this website under the Contacts link.
Thank you for your role in promoting safety.