Addiction Assessment and Referral (formerly Windsor Addiction Assessment & Outpatient Services)
If you are experiencing a mental health emergency, please contact community crisis services at: 519-973-4435 or go to your nearest emergency department.
The Addiction Assessment and Referral Program (AAR), located within the Crisis and Mental Wellness Centre at 744 Ouellette Avenue, is a community-based agency servicing Windsor and Essex County for individuals, aged 16 and older who are concerned or experiencing problems and/or negative consequences related to substance use. AAR acts as an entry point into the Ontario Ministry of Health’s treatment system.
AAR is staffed by Social Workers who are skilled in the use of the Global Appraisal of Individualized Needs (GAIN) Assessment Tool.
How To Access Our Services
Walk-in. Attend our Walk-In Intake on Tuesday from 1:30 p.m. to 4:00 p.m. or Friday from 9:00 a.m. to 11:30 a.m. at 744 Ouellette Avenue.
All services are free* and confidential.
The walk-in clinic is first-come, first served. The last appointment on Tuesday is 4:00 p.m. and Friday at 11:30 a.m. This is a self-referral service. Third parties cannot refer without consent.
For your intake please remember:
- Bring your health card;
- Please be substance free for 24 hours prior to coming to the walk-in clinic;
- AAR is a scent-safe environment;
- Bring a list of prescribed medication(s).
If you have questions about walk-in intake dates/times please call the department (See Contact Information below). Our services are provided in English. Interpreter services must be provided by the client if needed.
Pathway of Care
Stage 1: Screening - helps determine what kinds of needs the individual may have/ Also referred to as "intake".
Stage 2: Assessment - clients will meet with a Social Worker to self-administer an assessment. They will be asked questions regarding their addiction, mental health, and activities of daily living.
Stage 3: Treatment Plan - a treatment plan will be developed with the client.
Frequently Asked Questions
For more information click here.
AAR at HDGH is funded by the Ministry of Health. Services are provided at no cost to you upon presentation of a valid OHIP card.
Crisis and Mental Wellness Centre
744 Ouellette Avenue
Windsor, ON N9A 1E1
Families’ and Friends’ Role in Promoting Safety
Family members and friends play an important role in patient safety. Encouraging
attendance of appointments, taking medications and asking to be involved in
understanding and facilitating treatment plans is recommended among family
members and friends. If family members and friends have serious concerns
about a loved one’s safety and well-being please utilize emergency (911) or
crisis hotline (519-973-4435) services or locations (nearest emergency room or
crisis centre) as needed. You are always allowed to provide us with
information however we may not be able to relay information/feedback to you
directly. For any important messages the hospital contact information is
provided on this website under the Contacts link.
Thank you for your role in promoting safety.