COVID-19 (NOVEL CORONAVIRUS)
The safety and security of our Windsor-Essex community, our patients, and staff here at Hôtel-Dieu Grace Healthcare is our top priority. We are closely monitoring the COVID-19 developments and continue to work together based on the most current direction from the provincial Medical Officer of Health and the Government of Canada.
The Public Health Agency of Canada (PHAC) continues to
assess the public health risk associated with COVID-19 as low for Canada and by
extension, also for Ontario and Windsor-Essex. The Public Health risk is
continually reassessed as new information becomes available. As such, standard
respiratory illness precautions are recommended.
HDGH IN-PATIENT COVID-19 CASES - 1
Precautions at HDGH
Visitation
- Effective April 5, 2020 HDGH will be limiting all palliative visitation to only one person per 24 hour period. HDGH implemented visitor restrictions to only those patients who require end-of-life care (no other exemptions) on March 21, 2020. These visitors must adhere to the visitor restrictions outlined below.
- Visitors will be required to answer questions about respiratory signs and symptoms and may be denied entry if they are experiencing signs or symptoms of illness.
- HDGH will not allow any visitors who have travelled outside of Canada, including the United States, within the last 14 days. The 14 days begins from the first day an individual returned to Canada.
- All visitors at HDGH must be over the age of 18. No children or youth under the age of 18 are allowed to visit patients.
- Visitor will be required to wear a surgical mask for the duration of their visit. Only one mask will provided to the visitor.
- Refer to the March 20, 2020 letter to patients and families and Frequently Asked Questions document for further details.
- Additionally, there will be no family visiting for post-mortem individuals. The post-mortem visitation can be arranged at the funeral home.
Patient Belonging Drop-Off
Effective, Thursday, May 28th,
HDGH will welcome the following items to be dropped off to our patients:
- Cell phones, iPADs, and chargers
- Essential clothing (5 items of each of the following)
- Underwear/bra
- Socks
- T-shirt or top
- Pants or shorts
- Pajamas
- Hats
- Sunglasses
- 1 Housecoat or sweater if needed
- Shoes or non skid slippers
- Toiletries includes the following:
- Toothpaste, toothbrush
- Brush/comb
- Shavers (electric)
- Body lotion/hand cream
- Deodorant
- Denture adhesive
- Shampoo
- Sunblock
Drop off times will be 7 days a week during the follow times:
10:00 a.m. to 2:00 p.m.
4:00p.m. to 7:00 p.m.
When coming to HDGH to drop items off, individuals will enter through the main entrances and let the staff know they are there to drop off items for their loved one. They will be asked to fill out a label and apply it to the belongings. The team will then have the items properly disinfected and brought to the patient.
All individuals dropping off items will be required to sign a waiver form indicating that HDGH cannot be responsible for loss or damage of personal belongings*
The individual dropping off the item must not be coming from a place where there is respiratory illness (including, but not limited to COVID-19). The items must not be delivered by a person in self-quarantine, self-isolation or undergoing testing for COVID-19.
Entrances
- Entry points to our main campus will be limited to the Tayfour Building main entrance and Emara Building main entrance. Entrances at our Crisis and Mental Wellness Centre (TSC) and Withdrawal Management Services programs are also restricted through the main entrances. Signage has been placed at all entry points notifying as such.
Deferred Programs
- Effective
Monday, March 16th, 2020 some of our outpatient and home based programs and services will be deferred until further
notice to ensure the safety and security of our staff and patients during the COVID-19 pandemic. In addition to closures, no passes will be issued for any inpatient
units. The programs impacted are as follows;
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Program
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Questions specific to the program can be directed to the following telephone number
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Acquired Brain Injury
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519.257.5111 ext. 75112
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Cardiac Wellness
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519.257.5111 ext. 72525
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Bariatric Clinic
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519.257.5111 ext. 76916
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Outpatient Rehab
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519.257.5111 ext. 75200
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Geriatric Assessment Program
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519.257.5111 ext. 75112
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Pulmonary Rehab
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519.257.5111 ext. 72525
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Rehab Outreach
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519.257.5111 ext. 75116
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Geriatric Mental Health Outreach Team
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519.257.5111 ext. 76827
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Physiatry
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519.257.5111 ext. 75184
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WPEP
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519.257.5111 ext. 76975
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Mood and Anxiety
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519.257.5111 ext. 76953
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Concurrent Disorder
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519.257.5111 ext. 72041
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Dual Diagnosis
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519.257.5111 ext. 76957
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Problem Gambling and Digital Dependency (outpatient programming)
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519.257.5111 ext. 76982
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Addiction Assessment and Referral
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519.257.5111 ext. 71458
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RCC Walk In Counselling Clinic* | 519.257.KIDS |
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RCC Residential
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519.995.2296 or 519.257.5111 ext. 74045
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RCC Glengarda
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519.995.2296 or 519.257.5111 ext. 74045
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RCC Outpatient Services
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519.257.5215
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Volunteers
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519.257.5111 ext. 73345
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Mobile Outreach Support Team (MOST)
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519.973-4435
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*As a result of COVID-19 and to ensure the safety of our clients and staff, effective Thursday, April 2, 2020 the HDGH Regional Children's Centre Walk In Counselling Clinic will be transitioned to a phone service until further notice. The RCC Counselling Clinic provides quick, confidential access to mental health services for children, youth (up to the age of 18) and their families/guardians. The RCC Counselling Clinic will be available Monday to Thursday 8 a.m. to 8 p.m. and Fridays 8 a.m. to 4:30 p.m. by calling 519-257-KIDS.
The HDGH Regional Children’s Centre (RCC) Counselling Clinic can often be a child and their families’ first introduction to services offered at RCC. No appointment or referral is necessary for phone counselling and the service is provided free of charge
Cashier's Office
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Effective Monday March 23, HDGH's Cashiers Office will be physically closed to the public until further notice. Our office will still be open for
payments via phone by credit card or by cheque via mail. Cheques can be mailed to:
Hôtel-Dieu Grace Healthcare
1453 Prince Road
Windsor, ON
N9C 3Z4
To pay by credit card (Visa or
MasterCard) please call 519-257-5111, ext 75251 or 76590. Hours of operation
are Tuesday to Thursday 8:30 am - 4:30 pm.
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Additionally, HDGH's Release of Information (ROI) office will not be open for in-person services until further notice. For any ROI requests, you may call the office at (519) 257-5111 ext. 74153 or 74109, Fax (519) 257-5107 or email: HDGHROI@hdgh.org. There will be no change to requests received via mail.
Vendors
Personal protective equipment (PPE)
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How to Keep Yourself Healthy
For more detailed information around how to keep yourself and your family healthy click here. In addition, the World Health Organisation provides some basic protective measures against the new COVID-19.
Check the status of local care providers, clinics and specialists.
Do you have symptoms?
Should you believe that you may be at risk of having the COVID-19 virus, we ask that you first self-isolate and call Telehealth Ontario at:
1-866-797-0000
TTY: 1-866-797-0007 or contact the Windsor-Essex County Health Unit at 519-258-2146 ext. 1420. Please do not head directly to the emergency department. Windsor Regional Hospital has opened a COVID-19 Assessment Centre at the Ouellette Campus, entrance off of Goyeau St. The hours of operation are 9:00 a.m. - 4:00 p.m. To learn more please visit: COVID-19 Assessment Centre Opening at WRH Ouellette Campus
Questions around HDGH's response to COVID-19?
A dedicated phone line has been created to receive any questions patients, families or members of our community may have in regards to HDGH's response to COVID-19. This number is 519-257-5111 ext. 74747 where a voicemail can be left.
There will not be a person answering this phone. Only voicemails can be left. All messages and questions relating to COVID-19 will be reviewed on a daily basis. Callers can expect to receive a response within one business day. To ensure you receive a call back, please provide your name and number.
Additional Information
For more information, visit the following links which provide the most accurate, updated and trusted sources of information.
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://www.cdc.gov/coronavirus/index.html
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html#a2
https://www.publichealthontario.ca/en/diseases-and-conditions/infectious-diseases/respiratory-diseases/novel-coronavirus
https://ecms.org/covid-19-updates-public/