COVID-19 (NOVEL CORONAVIRUS)
The safety and security of our Windsor-Essex community, our patients, and our staff here at Hôtel-Dieu Grace Healthcare is our top priority. We are closely monitoring the COVID-19 developments and continue to work together based on the most current direction from the provincial Medical Officer of Health and the Government of Canada.
The Public Health Agency of Canada (PHAC) continues to
assess the public health risk associated with COVID-19 as low for Canada and by
extension, also for Ontario and Windsor-Essex. The Public Health risk is
continually reassessed as new information becomes available. As such, standard
respiratory illness precautions are recommended.
Current # of in-patients in hospital with confirmed COVID-19 - less than 5
Precautions at HDGH
Visitation
Vaccination Policies
As COVID-19 cases continue to rise in Windsor-Essex, HDGH is furthering their vaccination employee/physician program by launching vaccination policies for all remaining individuals who enter the HDGH campus.
Effective August 30th:
- As members of the care team, all Registered Visitors and Designated Care partners HDGH who are not fully vaccinated (evidencing 14 days have passed since their second dose of a COVID-19 vaccine) will be required to provide a negative PCR (polymerase chain reaction test) OR community-based antigen test result taken within 3 days before their visit.
- In cases where the visitor is visiting a palliative/end of life patient as identified by the clinical team and cannot provide proof of their vaccination or do not have time to receive a PCR OR community-based antigen test before their visit in the community, the hospital will endeavour to accommodate the visitor through another process consistent with the visitor policy and will be determined at that time. Visitors will need to arrange their COVID-19 test at a community swabbing centre https://covid-19.ontario.ca/assessment-centre-locations. A hospital-based COVID-19 Assessment Centre can only test/swab symptomatic patients per Ontario government direction. Regardless of vaccination status all individuals entering HDGH will be required to wear hospital-provided PPE as directed by the hospital.
- All contractors, business partners, volunteers, students or unregistered visitors (including those accompanying patients to outpatient visits) who are entering an HDGH location must show their proof of being fully vaccinated (evidencing 14 days have passed since their second dose of a COVID-19 vaccine), along with a valid picture Health (OHIP) Card, or will be denied entry.
Effective September 7th:
- All staff and physicians who are not fully vaccinated (cannot provide evidence 14 days have passed since their second dose of a COVID-19 vaccine) must complete asymptomatic rapid testing every Wednesday and Sunday before arriving at work.
Entrances
- Entry points to our main campus will be limited to the Tayfour Building main entrance and Emara Building main entrance. Entrances at our Crisis and Mental Wellness Centre (TSC) and Withdrawal Management Services programs are also restricted through the main entrances. Signage has been placed at all entry points notifying as such.
Program & Services Status
- Acquired Brain Injury - 519.257.5111 ext. 75458
- Onsite services available enhanced with Telephone/Video services
- Cardiac Wellness - 519.257.5111 ext. 72525
- Onsite services available enhanced with Telephone/Video services
- Bariatric Clinic - 519.257.5111 ext. 76916
- Onsite services available enhanced with Telephone/Video services
- Outpatient Rehab - 519.257.5111 ext. 75200
- Onsite services available enhanced with Telephone/Video services
- Geriatric Assessment Program - 519.257.5111 ext. 75112
- Onsite/In-Home services available enhanced with Telephone/Video services
- Pulmonary Rehab - 519.257.5111 ext. 72525
- No Onsite Services - Telephone/Video services available
- Rehab Outreach - 519.257.5111 ext. 75116
- In-home services available enhanced with Telephone/Video services
- Geriatric Mental Health Outreach Team - 519.257.5111 ext. 76827
- Onsite/In-Home services available enhanced with Telephone/Video services
- Physiatry - 519.257.5111 ext. 75184
- Onsite services available enhanced with Telephone/Video services
- WPEP - 519.257.5111 ext. 76975
- Onsite services, limited capacity with enhanced telephone services/injection clinic onsite
- Mood and Anxiety - 519.257.5111 ext. 76953
- Onsite services available enhanced with Telephone/Video services
- Concurrent Disorder - 519.257.5111 ext. 72041
- Onsite, Telephone, and Video services available
- Dual Diagnosis - 519.257.5111 ext. 76957
- No Onsite/In-Home services-Telephone/Video services available
- Problem Gambling and Digital Dependency (outpatient programming) - 519.257.5111 ext. 76999
- Onsite, OTN, Telephone services available
- Residential Problem Gambling Services - 519.257.5111 ext. 76999
- Onsite services available
- Addiction Assessment and Referral - 519.257.5111 ext. 71458
- Onsite, Telephone, and Video services available (including walk-in)
- Community Outreach Withdrawal Management Services - 519.257.5225 or direct via 519.819.7832, 519.564.6979
- Onsite/In-Home services available with enhanced telephone services
- Residential Withdrawal Management Services - 519.257.5225
- Onsite residential programming available
- RCC Starting Point Counselling Clinic - 519.257.KIDS (5437)
- Onsite services available enhanced with Telephone/Video services
- The RCC Starting Point provides quick, confidential access to mental health services for children, youth (up to the age of 18), and their families/guardians. The RCC Starting Point will be available Monday to Thursday 8 a.m. to 8 p.m. and Fridays 8 a.m. to 4:30 p.m. by calling 519-257-KIDS.
- RCC Residential - 519.995.2296 or 519.257.5111 ext. 74045
- Onsite services available with enhanced safety protocols
- RCC Glengarda - 519.995.2296 or 519.257.5111 ext. 74045
- Onsite services available with enhanced safety protocols
- RCC Outpatient Services - 519.257.5215
- Onsite, Telephone, and Video Services available
- Volunteers - 519.257.5111 ext. 73345
- All Volunteer activities are suspended at this time. The volunteer application form remains open and accessible – please submit your form on our site and we will be in touch when we are able to resume volunteer placements
- Student/Academic Placements - 519.257.5111 ext.73345
- Student/Academic Placements during COVID-19 are welcomed and accommodated following all current best practices related to the prevention and management of COVID-19 in the workplace.
- Mobile Outreach Support Team (MOST) - 519.973.4435
Cashier's Office
-
HDGH's Cashiers Office is now open. Individuals are encouraged to pay by debit or credit, however, cash will be accepted. The hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m.
Release of Information
HDGH's Release of Information (ROI) office will not be open for in-person services until further notice. For any ROI requests, you may call the office at (519) 257-5111 ext. 74153 or 74109, Fax (519) 257-5107 or email: HDGHROI@hdgh.org. There will be no change to requests received via mail.
How to Keep Yourself Healthy
The province of Ontario has provided more detailed information on how to keep yourself and your family healthy. In addition, the World Health Organisation provides some basic protective measures against the new COVID-19.
Check the status of local care providers, clinics, and specialists.
Do you have symptoms?
Should you believe that you may be at risk of having the COVID-19 virus, we ask that you first self-isolate and call Telehealth Ontario at:
1-866-797-0000
TTY: 1-866-797-0007 or contact the Windsor-Essex County Health Unit at 519-258-2146 ext. 1420. Please do not head directly to the emergency department. Windsor Regional Hospital has opened two COVID-19 Assessment Centres that are scheduled by appointment only. To schedule a COVID-19 test please contact Windsor Regional Hospital at 519-973-4444 ext. 30003 or online under OnlineBooking. To learn more please visit COVID-19 Assessment Centres at WRH. Check your COVID-19 test results with Public Health Ontario.
Additional Information
For more information, visit the following links which provide the most accurate, updated, and trusted sources of information.
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://www.cdc.gov/coronavirus/index.html
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html#a2
https://www.publichealthontario.ca/en/diseases-and-conditions/infectious-diseases/respiratory-diseases/novel-coronavirus
https://ecms.org/covid-19-updates-public/