COVID-19 (NOVEL CORONAVIRUS)
The safety and security of our Windsor-Essex community, our patients, and staff here at Hôtel-Dieu Grace Healthcare is our top priority. We are closely monitoring the COVID-19 developments and continue to work together based on the most current direction from the provincial Medical Officer of Health and the Government of Canada.
The Public Health Agency of Canada (PHAC) continues to
assess the public health risk associated with COVID-19 as low for Canada and by
extension, also for Ontario and Windsor-Essex. The Public Health risk is
continually reassessed as new information becomes available. As such, standard
respiratory illness precautions are recommended.
HDGH IN-PATIENT COVID-19 CASES - 0
Precautions at HDGH
- As of March 21, 2020, visitors are being restricted to only those patients who require end-of-life care (no other exemptions). These patients are limited to one visitor at a time who must adhere to the visitor restrictions outlined below.
- Visitors will be required to answer questions about respiratory signs and symptoms and may be denied entry if they are experiencing signs or symptoms of illness.
- HDGH will not allow any visitors who have travelled outside of Canada, including the United States, within the last 14 days. The 14 days begins from the first day an individual returned to Canada.
- All visitors at HDGH must be over the age of 18. No children or youth under the age of 18 are allowed to visit patients.
- Refer to the March 20, 2020 letter to patients and families and Frequently Asked Questions document for further details.
- Entry points to our main campus will be limited to the Tayfour Building main entrance and Emara Building main entrance. Entrances have been restricted at our Crisis and Mental Wellness Centre (TSC). In addition to this, entrances to our Regional Children's Centre and Withdrawal Management Services programs are also restricted through the main entrances. Signage will be placed at all entry points notifying as such.
- Effective
Monday, March 16th, 2020 some of our outpatient and home based programs and services will be deferred until further
notice to ensure the safety and security of our staff and patients during the COVID-19 pandemic. In addition to closures, for all inpatient
units, no passes will be issued. HDGH will be calling all patients who have appointments in the near future. The programs impacted are as follows;
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Program
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Questions specific to the program can be directed to the following telephone number
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Acquired Brain Injury
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519.257.5111 ext. 75112
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Cardiac Wellness
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519.257.5111 ext. 72525
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Bariatric Clinic
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519.257.5111 ext. 76916
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Outpatient Rehab
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519.257.5111 ext. 75200
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Geriatric Assessment Program
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519.257.5111 ext. 75112
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Pulmonary Rehab
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519.257.5111 ext. 72525
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Rehab Outreach
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519.257.5111 ext. 75116
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Geriatric Mental Health Outreach Team
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519.257.5111 ext. 76827
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Physiatry
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519.257.5111 ext. 75184
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WPEP
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519.257.5111 ext. 76975
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Mood and Anxiety
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519.257.5111 ext. 76953
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Concurrent Disorder
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519.257.5111 ext. 72041
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Dual Diagnosis
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519.257.5111 ext. 76957
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Problem Gambling and Digital Dependency (outpatient programming)
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519.257.5111 ext. 76982
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Addiction Assessment and Referral
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519.257.5111 ext. 71458
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RCC Walk In Counselling Clinic | 519.257.KIDS |
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RCC Residential
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519.995.2296 or 519.257.5111 ext. 74045
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RCC Glengarda
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519.995.2296 or 519.257.5111 ext. 74045
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RCC Outpatient Services
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519.257.5215
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Volunteers
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519.257.5111 ext. 73345
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Mobile Outreach Support Team (MOST)
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519.973-4435
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Effective Monday March 23, with
restrictions in place to support social distancing in regards to COVID-19, the
Cashiers Office will be physically closed to the public until further notice. Our office will still be open for
payments via phone by credit card or by cheque via mail. Cheques can be mailed to:
Hôtel-Dieu Grace Healthcare
1453 Prince Road
Windsor, ON
N9C 3Z4
To pay by credit card (Visa or
MasterCard) please call 519-257-5111, ext 75251 or 76590. Hours of operation
are Monday to Friday 8:30am -4:30 pm.
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Additionally, HDGH's Release of Information (ROI) office will not be open for in-person services until further notice. For any ROI requests, you may call the office at (519) 257-5111 ext. 74153 or 74109, Fax (519) 257-5107 or email: HDGHROI@hdgh.org. There will be no change to requests received via mail.
How to Keep Yourself Healthy
For more detailed information around how to keep yourself and your family healthy click here. In addition, the World Health Organisation provides some basic protective measures against the new COVID-19.
Do you have symptoms?
Should you believe that you may be at risk of having the COVID-19 virus, we ask that you first self-isolate and call Telehealth Ontario at:
1-866-797-0000
TTY: 1-866-797-0007 or contact the Windsor-Essex County Health Unit at 519-258-2146 ext. 1420. Please do not head directly to the emergency department. Windsor Regional Hospital has opened a COVID-19 Assessment Centre at the Ouellette Campus, entrance off of Goyeau St. The hours of operation are 9:00 a.m. - 4:00 p.m. To learn more please visit: COVID-19 Assessment Centre Opening at WRH Ouellette Campus
Questions around HDGH's response to COVID-19?
A dedicated phone line has been created to receive any questions patients, families or members of our community may have in regards to HDGH's response to COVID-19. This number is 519-257-5111 ext. 74747 where a voicemail can be left.
There will not be a person answering this phone. Only voicemails can be left. All messages and questions relating to COVID-19 will be reviewed on a daily basis. Callers can expect to receive a response within one business day. To ensure you receive a call back, please provide your name and number.
Additional Information
For more information, visit the following links which provide the most accurate, updated and trusted sources of information.
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://www.cdc.gov/coronavirus/index.html
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html#a2
https://www.publichealthontario.ca/en/diseases-and-conditions/infectious-diseases/respiratory-diseases/novel-coronavirus