COVID-19 (NOVEL CORONAVIRUS)
The safety and security of our Windsor-Essex community, our patients, and staff here at Hôtel-Dieu Grace Healthcare is our top priority. We are closely monitoring the COVID-19 developments and continue to work together based on the most current direction from the provincial Medical Officer of Health and the Government of Canada.
The Public Health Agency of Canada (PHAC) continues to
assess the public health risk associated with COVID-19 as low for Canada and by
extension, also for Ontario and Windsor-Essex. The Public Health risk is
continually reassessed as new information becomes available. As such, standard
respiratory illness precautions are recommended.
HDGH IN-PATIENT COVID-19 POSITIVE CASES - 0
Precautions at HDGH
Visitation
Family Support Team Contact
Our Family Support Team can assist you in connecting with your loved one while they are in hospital. To contact a member of our Family Support Team, please call 519.257.5111 and enter the extension found below:
- Rehab 1 - ext. 72244
- Rehab 3 - ext. 76582
- Rehab 4 - ext. 76592
- 2 North - ext. 74118
- 2 South - ext. 75102
- 3 North - ext. 72722
- 3 South - ext. 72729
Patient Belonging Drop-Off
HDGH will now welcome all patient items except the following:
- No homemade foods or food that requires to be stored or heated.
- No more than 5 items of each essential clothing item
Please note: Drop off times will be 7 days a week during the following times:
When coming to HDGH to drop items off, individuals will enter through the main entrances and let the staff know they are there to drop off items for their loved one. They will be asked to fill out a label and apply it to the belongings. The team will then have the items properly disinfected and brought to the patient. All individuals dropping off items will be required to sign a waiver form indicating that HDGH cannot be responsible for loss or damage of personal belongings* The individual dropping off the item must not be coming from a place where there is a respiratory illness (including, but not limited to COVID-19). The items must not be delivered by a person in self-quarantine, self-isolation or undergoing testing for COVID-19.
Entrances
- Entry points to our main campus will be limited to the Tayfour Building main entrance and Emara Building main entrance. Entrances at our Crisis and Mental Wellness Centre (TSC) and Withdrawal Management Services programs are also restricted through the main entrances. Signage has been placed at all entry points notifying as such.
Program & Services Status
- Please see below for a listing of programs and services and their operational status. In addition to the following statuses, no passes will be issued for any inpatient
units.
Program |
Questions specific to the program can be directed to the following telephone number | Status |
Acquired Brain Injury | 519.257.5111 ext. 75458 | Onsite services available enhanced with Telephone/Video services |
Cardiac Wellness | 519.257.5111 ext. 72525 | Onsite services available enhanced with Telephone/Video services |
Bariatric Clinic | 519.257.5111 ext. 76916 | Onsite services available enhanced with Telephone/Video services |
Outpatient Rehab | 519.257.5111 ext. 75200 | Onsite services available enhanced with Telephone/Video services |
Geriatric Assessment Program | 519.257.5111 ext. 75112 | Onsite/In-Home services available enhanced with Telephone/Video services |
Pulmonary Rehab | 519.257.5111 ext. 72525 | No Onsite Services - Telephone/Video services available |
Rehab Outreach | 519.257.5111 ext. 75116 | In-home services available enhanced with Telephone/Video services |
Geriatric Mental Health Outreach Team | 519.257.5111 ext. 76827 | Onsite/In-Home services available enhanced with Telephone/Video services |
Physiatry | 519.257.5111 ext. 75184 | Onsite services available enhanced with Telephone/Video services |
WPEP | 519.257.5111 ext. 76975 | Onsite services, limited capacity with enhanced telephone services/injection clinic onsite |
Mood and Anxiety | 519.257.5111 ext. 76953 | No Onsite Services-Partial Telephone/Video services available |
Concurrent Disorder | 519.257.5111 ext. 72041 | Onsite, Telephone and Video services available |
Dual Diagnosis | 519.257.5111 ext. 76957 | No Onsite/In-Home services-Telephone/Video services available |
Problem Gambling and Digital Dependency (outpatient programming) | 519.257.5111 ext. 76982 | No Onsite/In-Home services-Telephone/Video services available |
Addiction Assessment and Referral | 519.257.5111 ext. 71458 | Onsite, Telephone and Video services available |
RCC Starting Point Counselling Clinic* | 519.257.KIDS | Onsite services available enhanced with Telephone/Video services |
RCC Residential | 519.995.2296 or 519.257.5111 ext. 74045 | No Onsite Services - Telephone/Video services available |
RCC Glengarda | 519.995.2296 or 519.257.5111 ext. 74045 | Limited pre-registered Onsite Services - Telephone/Video services available |
RCC Outpatient Services | 519.257.5215 | No Onsite Services - Telephone/Video services available |
Volunteers | 519.257.5111 ext. 73345 | |
Mobile Outreach Support Team (MOST) | 519.973-4435 | |
*The RCC Starting Point provides quick, confidential access to mental health services for children, youth (up to the age of 18) and their families/guardians. The RCC Starting Point will be available Monday to Thursday 8 a.m. to 8 p.m. and Fridays 8 a.m. to 4:30 p.m. by calling 519-257-KIDS.
The HDGH Regional Children’s Centre (RCC) Counselling Clinic can often be a child and their families’ first introduction to services offered at RCC. No appointment or referral is necessary for phone counselling and the service is provided free of charge
Cashier's Office
-
HDGH's Cashiers Office is now open. Individuals are encouraged to pay by debit or credit, however, cash will be accepted. The hours of operation are Monday to Friday, 8:30 a.m. to 4:30 p.m.
Release of Information
HDGH's Release of Information (ROI) office will not be open for in-person services until further notice. For any ROI requests, you may call the office at (519) 257-5111 ext. 74153 or 74109, Fax (519) 257-5107 or email: HDGHROI@hdgh.org. There will be no change to requests received via mail.
Vendors
Personal protective equipment (PPE)
Click on the image to enlarge
How to Keep Yourself Healthy
For more detailed information around how to keep yourself and your family healthy click here. In addition, the World Health Organisation provides some basic protective measures against the new COVID-19.
Check the status of local care providers, clinics and specialists.
Do you have symptoms?
Should you believe that you may be at risk of having the COVID-19 virus, we ask that you first self-isolate and call Telehealth Ontario at:
1-866-797-0000
TTY: 1-866-797-0007 or contact the Windsor-Essex County Health Unit at 519-258-2146 ext. 1420. Please do not head directly to the emergency department. Windsor Regional Hospital has opened a COVID-19 Assessment Centre at the Ouellette Campus, entrance off of Goyeau St. The hours of operation are 9:00 a.m. - 4:00 p.m. To learn more please visit: COVID-19 Assessment Centre Opening at WRH Ouellette Campus
Questions around HDGH's response to COVID-19?
A dedicated phone line has been created to receive any questions patients, families or members of our community may have in regards to HDGH's response to COVID-19. This number is 519-257-5111 ext. 74747 where a voicemail can be left.
There will not be a person answering this phone. Only voicemails can be left. All messages and questions relating to COVID-19 will be reviewed on a daily basis. Callers can expect to receive a response within one business day. To ensure you receive a call back, please provide your name and number.
Additional Information
For more information, visit the following links which provide the most accurate, updated and trusted sources of information.
https://www.who.int/emergencies/diseases/novel-coronavirus-2019
https://www.cdc.gov/coronavirus/index.html
https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection.html#a2
https://www.publichealthontario.ca/en/diseases-and-conditions/infectious-diseases/respiratory-diseases/novel-coronavirus
https://ecms.org/covid-19-updates-public/