HDGH Patient Visitation
As part of our response to the COVID-19 pandemic, our team is closely monitoring the spread of COVID-19 in our community. Our commitment to the safety and security of our Windsor-Essex community, our patients, and staff here at Hôtel-Dieu Grace Healthcare is our top priority and this will not waiver.
Visitation at HDGH has been modified to protect our patients, clients and community. At this time, we are offering the following ways in which loved ones can be involved.
- The Coordinated Care Program (CCP) and
- Registered Visitor Program (Complex Medical Care and Rehab Patients)
- Palliative Visitation
- TNI Visitation
- Outpatient Care Visits
All individuals entering the campus must adhere to the following:
- Individuals will be screened for signs and symptoms of illness, including COVID-19, prior to every entry into the hospital.
- Individuals with signs or symptoms of illness, as well as those in self-isolation or quarantine, shall not be granted entry.
- No children under the age of 18 (unless accompanied by an adult).
- All visitors must wear a surgical mask or non-medical mask.
- Individuals are required to practice proper hand hygiene.
- Access to the hospital campus/grounds is restricted. Visitors and DCPs must stay in the patient's room.
It is imperative that our staff, physicians and visitors remain extra vigilant in their PPE protocols and limiting interactions to those within their households as indicated by Government earlier this week. HDGH is monitoring closely the significant rise in cases across the province and is particularly concerned with the prevalence of COVID-19 in a number of communities. We request that all patients and families exercise good judgement and discourage any close contact with anyone outside of their household. Hand washing, physical distancing and wearing a mask should be a top priority for everyone.
Please note HDGH is continuously assessing the evolution of COVID-19 at HDGH and in the community.
Coordinated Care Program (CCP)
This program enables HDGH to welcome Designated Care Partners (DCPs) on site to provide specific aspects of the care plan to a patients. DCPs are family or a close friend, whom a patient identifies as their support in care. This program ensures that DCPs review our policy, understand their roles and responsibilities, and are trained in proper infection control protocols and allows DCPs to be involved with care, care planning and decision making. DCPs are welcome to visit 7 days a week between the hours of 10:30 a.m. to 6:30 p.m.
If the patient is under enhanced precautions, or has tested positive for COVID-19 DCPs will not be allowed.
If you feel you or your loved one would benefit from having a DCP, please connect with the unit manager.
Registered Visitor Program
Each patient at HDGH has the option of selecting one individual who will be their registered visitor. This individual will be welcome to visit during one of two time blocks, 7 days a week (11:00 a.m. to 1:00 p.m. or 4:30 p.m. to 6:30 p.m.). Each patient must select a visitor and notify the manager on the unit so that the visitor can be registered with our screening desk. In the Rehabilitation programs, visitors will not be able to participate in the patient's rehabilitation, this is limited to DCPs.
If the patient is under enhanced precautions, or has tested positive for COVID-19 no registered visitor will be allowed.
Patients who require end-of-life (palliative) care and who are actively dying as defined by the clinical team may have three (3)
visitors present at any given time.
Individual Protocol for visiting palliative patient in enhanced precautions:
- Restricted to one (1) person per 24 hour period.
- Visitor will be required to wear all appropriate PPE (Gloves, Gown, Face shield, and Surgical mask).
- Visitor will be instructed by staff about appropriate PPE and IPAC standards to be observed during visiting as well as donning and doffing procedures.
- Visitation is reserved for patients in their last days and does not extend beyond the single approved visitor for the day.
Decisions regarding visitation may also be decided on a case by case basis.
Visitation for our patients in TNI will be made in accordance with the patient needs. Individuals whould connect with the unit manager if they have questions.
Outpatient Care Visits
Patients who require a family member present
for their care needs to be met will be allowed one (1) visitor. Given the episodic nature of outpatient services the visitor in these
instances may change from visit to visit. The expectation is that the visitor attending the visit will adhere to all
IPAC standards and follow all instruction given by staff. It is expected that only a small number of
patients (eg. Very frail/elderly, patient with dementia, person who is
non-verbal or severely disabled) require a family member to be present for HDGH
staff to provide care in these circumstances.
To learn more about HDGH's plan please review our Patient Visitation Plan.