HDGH Patient Visitation
COVID-19 (NOVEL CORONAVIRUS)
Please note an Outbreak has been declared on the Rehabilitation Tower. To learn more please read our latest statement.
Hôtel Dieu Grace Healthcare (HDGH) continues to maintain the safety of our patients, families, staff, and physicians as our highest priority.
Visitation at HDGH has been modified to protect our patients, clients and community. At this time, we offering the following ways in which loved ones can be involved:
- The Coordinated Care Program (CCP) and
- Palliative Visitation
- TNI Visitation
- Outpatient Care Visits
All individuals entering the campus must adhere to the following:
- Individuals will receive a refresher training that specifically reviews the current standards for infection control practices
- Individuals will be screened for signs and symptoms of illness, including COVID-19, prior to every entry into the hospital
- Individuals with signs or symptoms of illness, as well as those in self-isolation or quarantine, shall not be granted entry
- No Children under the age of 18 (unless accompanied by an adult)
- All visitors must wear a surgical mask and visor
- Individuals are required to practice proper hand hygiene.
Please note HDGH is continuously assessing the evolution of COVID-19 at HDGH and in the community.
Coordinated Care Program (CCP)
This program enables HDGH to welcome Designated Care Partners (DCPs) on site to provide specific aspects of the care plan to a patient. DCPs are family or a close friend, whom a patient identifies as their support in care. This program ensures that DCPs review our policy, understand their roles and responsibilities, and are trained in proper infection control protocols and allows DCPs to be involved with care, care planning and decision making. At this time, HDGH has identified a schedule for DCPs and this schedule will be discussed with the DCP at the time of training.
If the patient is under enhanced precautions, or has tested positive for COVID-19 DCP’s will be allowed.
If you feel you or your loved one would benefit from having a Designated Care Partner, please connect with the unit manager.
Patients who require end-of-life (palliative) care may have one (1) visitor and those individuals who are actively dying as defined by the clinical team may have two (2) visitors present at any given time.
Individual Protocol for visiting palliative patient in enhanced precautions:
- Restricted to one (1) person per 24-hour period.
- Visitors will be required to wear all appropriate PPE (Gloves, Gown, Face shield, and Surgical mask).
- Visitors will be instructed by staff about appropriate PPE and IPAC standards to be observed during visiting as well as donning and doffing procedures.
- Visitation is reserved for patients in their last days and does not extend beyond the single approved visitor for the day.
Decisions regarding visitation may also be decided on a case by case basis.
Visitation for our patients in TNI will be made in accordance with the patient needs. Individuals should connect with the unit manager if they have questions.
Outpatient Care Visits
Patients who require a family member present
for their care needs to be met will be allowed one (1) visitor. Given the episodic nature of outpatient services, the visitor in these
instances may change from visit to visit. The expectation is that the visitor attending the visit will adhere to all
IPAC standards and follow all instructions given by staff. It is expected that only a small number of
patients (eg. Very frail/elderly, patient with dementia, person who is
non-verbal or severely disabled) require a family member to be present for HDGH
staff to provide care in these circumstances.
To learn more about HDGH's plan please review our Patient Visitation Plan.
HDGH will welcome the following items to be dropped off to our patients:
- Cell phones, iPADs, and chargers
- Essential clothing (5 items of each of the following)
- T-shirt or top
- Pants or shorts
- 1 Housecoat or sweater if needed
- Shoes or non skid slippers
- Toiletries includes the following:
- Toothpaste, toothbrush
- Body lotion/hand cream
- Denture adhesive
- Individually wrapped commercially prepared food
Drop off times will be 7 days a week during the follow times:
- 10:00 a.m. to 2:00 p.m.
- 4:00p.m. to 7:00 p.m.
When coming to HDGH to drop items off, please enter through the main entrances and let the staff know you are there to drop off items for your loved one. You will be asked to fill out a label and apply it to the belongings. We will then have the items properly disinfected and brought to your loved one.
All individuals dropping off items will be required to sign a waiver form indicating that HDGH cannot be responsible for loss or damage of personal belongings*
The individual dropping off the item must not be coming from a place where there is respiratory illness (including, but not limited to COVID-19). The items must not be delivered by a person in self-quarantine, self-isolation or undergoing testing for COVID-19.
*Drop off for our patients in TNI will be made in accordance with the patient needs