Accessibility
If you are interested in receiving any of the information on this website in another format, please fill out our electronic form.
Statement of Commitment
In fulfilling the Mission of Hôtel-Dieu Grace Healthcare, we are committed to providing an accessible environment to all who come through our doors, seek and use our services, and access our information.
As a public healthcare organization in Ontario, we respect the standards and regulations set forth under the Accessibility for Ontarians with Disabilities Act.
It is important to us to provide a safe, inclusive, and welcoming environment for everyone.
We acknowledge that this is a shared responsibility.
This Statement of Commitment is our promise to listen, ask, learn, and invite the community we serve into the conversation.
We will act in good faith to make accessibility a reality for all.
Policies and Compliance Report
We are committed to providing excellent customer service to all clients, including people with disabilities.
Current policy and policy summary.
Designated Public Sector Accessibility Compliance Report
Multi-Year Plan and Public Reporting
We are committed to developing and maintaining a multi-year service plan.
Assistive Devices
We will ensure that our employees are familiar with various assistive devices that we have on site or that we provide that may be used by clients with disabilities.
Communication
We will communicate with people with disabilities in ways that take into account their disability.
Service Animals
We welcome people with disabilities and their service animals. Service animals are allowed in areas of our hospital that are open to the public.
Please refer to the policy for further detail regarding service animals.
Support Persons
We welcome support persons accompanying clients with a disability.
Please refer to the policy for further detail regarding support persons.
Notice of Service Disruption
We will notify stakeholders if there is a disruption at HDGH in services usually used by people with disabilities. We will explain the reasons for the disruption, how long it will last, and if alternative facilities or services are available. We may not be able to give advance notice if it is an emergency disruption.
Training
We are committed to training all employees, physicians, volunteers, students and others who deal with the public or other third parties on our behalf on:
- accessible customer service
- requirements of the Integrated Accessibility Standards Regulation
- aspects of the Human Rights Code that relate to accessibility
Procurement
We will incorporate accessibility criteria and features when procuring, or acquiring goods, services or facilities, including self-serve kiosks. If it is not practicable to do so, we will provide an explanation, upon request.
Information and Communications
We will communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication supports. We will also meet internationally-recognized WCAG 2.0, Level AA website requirements in accordance with timelines set out in the Integrated Accessibility Standards Regulation.
Employment
We will notify employees, potential hires and the public that accommodations can be made during recruitment and hiring. We will notify staff that supports are available for those with disabilities. We will put in place a process to develop individual accommodation plans for employees. Where needed, we will also provide customized emergency information to help an employee with a disability during an emergency. Our performance management, career development and redeployment processes will take into account the accessibility needs of all employees.
Changes to This or Other Policies
We will modify or remove a policy that does not respect and promote the dignity and independence of people with disabilities.
Feedback
We welcome feedback, including feedback about our services to people with disabilities. Clients who wish to provide feedback can either send their submission by e-mail, phone or mail.
You can send your feedback in any of these ways:
- Email
- By Phone (519) 257-5100 ext. 74404
- By Mail - Attention: Patient Advocate, 1453 Prince Road, Windsor, Ontario N9C 3Z4
HDGH Accessibility Advisory Committee 2024-2025 – Accepting Applicants
At Hôtel-Dieu Grace Healthcare (HDGH), we are committed to improving the health and wellbeing of the Windsor-Essex community through the delivery of patient-centred, valued based care. HDGH is a unique community hospital offering services in Mental Health & Addictions; Rehabilitative Care; Complex Medical and Palliative Care; and Children and Youth Mental Health. We offer a unique blend of services including but not limited to community and home based services. In collaboration with our healthcare and inter-sectorial partners, HDGH is providing care in new ways and in new locations throughout the region to address barriers, improve access and patient outcomes, and improve the overall patient experience.
Statement of Commitment to Accessibility at HDGH
“In fulfilling the Mission of Hôtel-Dieu Grace Healthcare, we are committed to providing an accessible environment to all who come through our doors, seek and use our services, and access our information.
As a public healthcare organization in Ontario, we respect the standards and regulations set forth under the Accessibility for Ontarians with Disabilities Act.
It is important to us to provide a safe, inclusive, and welcoming environment for everyone.
We acknowledge that this is a shared responsibility.
This Statement of Commitment is our promise to listen, ask, learn, and invite the community we serve into the conversation.
We will act in good faith to make accessibility a reality for all.”
Does the above Statement of Commitment to Accessibility speak to you? Are you interested in exploring the opportunity to be a volunteer committee member? If yes, we would love to hear from you.
The Accessibility Advisory Committee at HDGH is currently recruiting volunteer members (HDGH staff, Community providers, Patient & Family Representatives) to join the Committee.
We are seeking:
- Community members who have either been a patient or a family member/caregiver for a patient with lived experience who have received care at HDGH. This can include services received as either an inpatient or out-patient at HDGH.
- HDGH staff members with lived experience or who have experience supporting persons living with disabilities.
- Representative(s) from community organizations in Windsor-Essex serving and advocating on behalf of persons living with disabilities
The Accessibility Advisory Committee reports to the Equity, Diversity, Inclusion and Indigeneity Alliance at HDGH and to the Board of Directors.
This is a volunteer committee. Members must be able to commit to meeting two (2) times per year (excluding December, July, and August) for up to two (2) hours per meeting. Once recruitment of new members is complete, the Committee will decide on a mutually agreeable meeting schedule of dates and times.
Interested applicants may be invited to participate in a short interview.
Thank you for your interest in serving as a volunteer member of this Committee.
If you have further questions about this opportunity, feel free to contact us:
Patrick Strong [email protected]
Martin Thompson [email protected]
Telephone 519-257-5111
If you are interested in serving on the HDGH Accessibility Advisory Committee, please complete the attached application and submit it to Pat Strong or Martin Thompson, Co-Chairs, Accessibility Advisory Committee at [email protected] or [email protected] by August 12, 2024.
If you require additional accommodations or assistance completing this application form, please contact Martin by email or phone at 519-257-5111 extension 73346.