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Patients & Visitors


At Hôtel-Dieu Grace Healthcare our patients and their families are at the heart of everything we do.


Please click here to access our Patient Guide.


Please click here to view Frequently Asked Questions regarding Medical Assistance in Dying.


Our Code


Individual Rights

  • You have the right to be treated with consideration, courtesy and respect in a way that fully recognizes your dignity, individuality and cultural background. 
  • You have the right to privacy in care for your personal needs.
  • You have the right to information concerning your medical condition, in terms you can understand.
  • You have the right to participate in decisions regarding your care.
  • You have the right to an explanation about your treatment and tests including benefits, risks and alternatives.
  • You have the right to give or refuse consent for treatment, including medication and to be informed of the consequences of giving or refusing consent for treatment.
  • You have the right to confidentiality of all information.
  • You have the right to know the identity and profession of those responsible for your care.
  • You have the right to express any concerns without fear of negative results.
  • Persons with special needs or handicaps have the right to reasonable accommodation in accordance with the law.
  • You have the right to be heard and receive a response should you want to express your opinion about the care you have received.


Individual Responsibilities

We believe that patients have the responsibility to:

  • Participate with all caregivers in their treatment and rehabilitation.
  • Provide accurate information regarding their care.
  • Accept the responsibility for the consequences of refusing treatment.
  • Be considerate to all those providing care and to other patients.
  • Observe healthcare rules and regulations.
  • Be responsible for all personal property.
  • Actively participate in discharge planning.
  • Accept the responsibility for all uninsured financial obligations.
  • Voice any concerns first to the healthcare provider or the Patient Advocate if necessary.



Contact Us


General Info: (519) 257-5111


Voice Directory: (519) 257-5100



Visiting Hours 


1453 Prince Rd.


Windsor, ON N9C 3Z4