About the Patient and Family Advisory Council
The Patient and Family Advisory Council (PFAC), established in 2015 is an advisory committee to the Senior Management Council of Hôtel-Dieu Grace Healthcare (HDGH).
This PFAC engages Advisors with lived experience in any of our adult programs at HDGH. Those who have received care through our Regional Children’s Centre and wish to engage further are invited to learn more about our RCC Family Engagement Council.
The Council is an important resource to the organization and is involved with leaders to review areas of opportunity and offer ideas on the best way to move forward with changes that affect the patient experience. The current council has contributed to:
- the HDGH Strategic Plan;
- the Quality Improvement Plan;
- editing brochures and educational material for the public;
- the development of content for the HDGH website;
- the development and implementation of the Family Presence and Visitation policy, including the Essential Care Partner program;
- education for staff; and
- the Model of Care launched in Complex Medical Care.
There are two Patient and Family Advisory Councils currently in operation at HDGH: Patient and Family Advisory Council and the Regional Children's Centre Family Engagement Council.
What is a Patient and Family Advisor?
A patient and family advisor is someone who:
- Wants to help improve the quality of our hospital’s care for all patients, families, and caregivers.
- Gives feedback to the hospital based on his or her own experiences as a patient, family, or caregiver.
- Works with the hospital for either short or long-term commitments, depending on the project.
- Volunteers their time – usually at least one hour and not more than four hours per month. Meetings are held on a bi-monthly basis. More time can be volunteered on long-term projects.
What do Patient and Family Advisors Do?
- Shares their suggestions and potential solutions to help improve care at HDGH.
- Assists in advancing patient/client and family-centered care.
- Reviews patient/client related policies, guidelines education materials and resources.
- Have experience working in teams.
- Have the ability to develop partnership and work with people who are diverse, including abilities, lifestyle, spiritual views, cultural background, sexual orientation, gender identity and gender expression.
- You can become a member of PFAC if you were an HDGH patient or family/care partner OR are an individual with lived experiences within the healthcare sector (not limited to HDGH).
- Willing to share their experience as a patient/caregiver - but also think beyond their own personal experiences.
- Keeps any information private and confidential.
- Brings a positive attitude to discussions, even if they disagree.
Call for Members
PFAC is currently seeking new members to join its committee. If you received care or you cared for someone who received care at one of our programs your contribution is important in making an impact to improve the quality of the patient experience for the patient/clients receiving care and services here at HDGH. HDGH strives to be an inclusive and diverse organization. We encourage everyone who is interested to apply.
Join HDGH's Patient and Family Advisory Council
Requirements
Volunteers their time – usually at least one hour and not more than four hours per month. Meetings are held on a bi-monthly basis. More time can be volunteered on long-term projects.You can become a member of PFAC if you were an HDGH patient or family/care partner OR are an individual with lived experiences within the healthcare sector (not limited to HDGH).
Questions
If you have questions about this opportunity feel free to contact our Patient Advocate at (519) 257-5111 ext. 74404.
About Hôtel-Dieu Grace Healthcare
HDGH is located at 1453 Prince Road in Windsor. At HDGH, we are committed to improving the health and wellbeing of the Windsor-Essex community through the delivery of patient-centred, valued based care. Hôtel-Dieu Grace Healthcare is a unique community hospital offering services in Mental Health & Addictions; Rehabilitative Care; Complex Medical and Palliative Care; and Children and Youth Mental Health. We offer a unique blend of services including but not limited to community and home based services. In collaboration with our healthcare and inter-sectorial partners, Hôtel-Dieu Grace Healthcare is providing care in new ways and in new locations throughout the region to address barriers, improve access and patient outcomes and improve the overall patient experience.
How to Apply
Please complete the electronic form below, or fill out this application form and submit it to our Patient Advocate.
Please note that some applicants may be better suited to fit with our RCC Family Engagement Council. These applications will be forwarded to the most appropriate group for consideration.