Family Presence and Visiting Philosophy
Hôtel-Dieu Grace Healthcare welcomes family and friends to come and spend time with their loved one.
As part of our Patient and Family Centered Care Philosophy, Hôtel-Dieu Grace Healthcare recognizes that family and friends are integral to patients' healing process.
Family and designated care partners are welcome 24 hours a day as essential members of the health care team taking into consideration the patient care needs and staff and patient safety and the privacy of all patients.
What is a Family?
Families are big, small, extended, nuclear, multi-generational,
with one parent, two parents, and grandparents.
We live under one roof or many.
A family can be as temporary as a few weeks, as permanent as forever.
We become part of a family at birth, adoption, marriage,
or from a desire of mutual support.
Family and designated care partners are defined by the patient and/or substitute decision maker (SDM) and are recognized by the health care team as the support for the patient.
Guest is defined as visitor of the patient or family not designated as the care partner or substitute decision maker (SDM).
Hôtel-Dieu Grace Healthcare has a flexible family presence policy; however, there are some departments that have guidelines for times to be present.
Withdrawal Management Assessment and Referral
No visiting. This program is for outpatient counseling and group services only.
Withdrawal Management Residential Program
Maximum 2 visitors at one time.
Male patient visiting hours: 1:00 p.m. to 2:00 p.m. and 5:00 p.m. to 6:30 p.m. daily
Female patient visiting hours: 2:00 p.m. to 3:00 p.m. and 6:30 p.m. to 8:00 p.m. daily
Problem Gambling Residential Program
There is no family presence or visits during the inpatient treatment phase with the exception of family day which is planned in advance.
Toldo Neurobehavioural Institute - Mental Health Inpatient Services
Please contact the unit where your loved one is seeking care for specific family presence times.
Visiting hours are Monday to Friday 6:30 p.m. to 8:00 p.m.; Saturday, Sunday and Statutory Holidays 2:00 p.m. to 3:00 p.m. and 6:30 p.m. to 8:00 p.m.
- When visiting TNI please keep in mind some patients have passes so that they may leave the unit to enjoy your visit outside of the unit. There are different levels of passes. Please work within the level of pass to plan your visit.
- There is no complimentary wifi in TNI for privacy and confidentiality reasons.
- Illegal drugs, contraband and alcohol are strictly forbidden.
- People who are in the hospital need their rest and time to recover. We encourage you to visit and participate in the recovery and to also support the needs of the patient during quiet time, especially after their therapy sessions.
- All visitors must be free of contagious diseases, infections or flu like symptoms and must respect the hospital's (posted) infection control alerts. If you are sick please do not to visit!
- Washing your hands is the simplest way to prevent infections and illness from spreading in the hospital. We recommend that all visitors and staff perform proper hand hygiene with soap and water or alcohol-based hand sanitizer before entering and exiting the patient room and the patient care unit. All family and visitors are also requested to refrain from using scented products.
- The number of visitors that a patient should have at any one time should be limited to two (2), to be considerate to other patients and the staff members. (Other visitors may wait in patient lounge areas or lobby and rotate turns). Special arrangements can be made for larger family group visits and must be prearranged with the unit manager.
- Visitors must be mindful and sensitive to the needs of roommates, other patients and the staff members by keeping noise and disruption to a minimum.
- Children under the age of 14 should be accompanied and supervised by an adult (other than the patient) at all times.
- Pet Visitation: We recognize the healing benefits of pet visitation. Dogs are the only personal pets permitted for pet visitation at Hôtel-Dieu Grace Healthcare. For the safety, health and comfort of all patients, families and staff, pet visits must be arranged with the unit manager prior to your arrival. A Personal Pet Visitation Form and Release from Liability Form must be completed before the visit and include proof of immunization with evidence of flea/tick program, certification of good health and proper hygiene.
- Balloons: Since latex balloons cause severe allergies in some people, they are not allowed in Hôtel-Dieu Grace Healthcare. Mylar balloons are safe and can be sent.
- Hôtel-Dieu Grace Healthcare is a smoke free campus and smoking is not permitted on the grounds or in the buildings.
- HDGH is a scent-safe organization. Scented products can cause allergic reactions and respiratory distress for other patients, visitors and staff. We ask that you please do not use any scented products, such as perfume, cologne, aftershave, scented body sprays, lotions, or powders, hair sprays, gels, mousse, hair conditioners or shampoos, or deodorants/antiperspirants during your visit or stay and that instead you use fragrance-free or scent-free alternatives.
- Complimentary Wi-Fi services are available. The username and password will be displayed on your login screen.
- For privacy reasons cell phones are restricted in some patient areas. Look for Cell Phone Restricted signs.
B - Casgrain Building (AC), Tayfour Building (TR), Community Psychiatric Hospital (CPH), Toldo Building (SMH)
D - Emara Building (MP)
F - RCC Huot (HU), RCC Residence (WR), RCC New Gym/Pool (WP/WG)*
G - RCC Glengarda (GL)*
K - Withdrawal Management (WM)*
M - Casgrain Building (AC), East Wing Building (EW), Tayfour Building (TR)
*Please note that parking at the Regional Children's Centre Lot F, Glengarda Lot G, and Withdrawal Management Lot K properties is restricted to clients of those agencies; unauthorized use by others will result in ticketing and/or towing.
- Cafeteria services are available in the Courtyard Café located on the first floor of the Tayfour Tower, and the In Honour Café located on the first floor of the Dr. Y. Emara Centre for Healthy Aging and Mobility. Please note that hours of operation are subject to change.
Courtyard Café Cafeteria Hours:
Weekdays 6:30 a.m. to 3:00 p.m.
Closed Weekends & Holidays
In Honour Café Cafeteria Hours:
Weekdays 8:00 a.m. to 2:00 p.m.
Closed Weekends and Holidays
- Outside of regular cafeteria hours, two coffee bars operated by Volunteer Services offer a variety of hot and cold beverages and light snacks. Please note that hours of operation are subject to change due to volunteer availability.
Courtyard Cafe Coffee Bar Hours:
Weekdays 4:00 p.m. to 7:00 p.m.
Weekends 9:00 a.m. to 7:00 p.m.
In Honour Cafe Coffee Bar Hours:
Weekdays 4:00 p.m. to 7:00 p.m.
Weekends 9:00 a.m. to 7:00 p.m.
- For your convenience, vending machines are available on the first floor of both the Emara and Tayfour buildings, offering a variety of food and snack items, as well as a selection of beverages.
- Hôtel-Dieu Grace Healthcare understands the challenges that many families face when illness or injury interrupts the schedule of our daily lives. We are happy to offer the opportunity for family members and guests to "dine in" with their loved one at their bedside or patient lounge. Guest Meal Vouchers can be purchased for $8.00 each at any cafeteria or coffee bar. Orders are taken until 6:00 p.m. daily by calling the Guest Meal Tray Service hotline (73463) from any hospital phone, or by calling (519) 257-5111 ext. 73463 from an outside line. Your Guest Meal Tray will be delivered to you when your family member receives their meal. Please provide your voucher with attached register receipt to the tray delivery staff member when you receive your meal.