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Freedom of Information at HDGH


On January 1, 2012, Ontario hospitals became subject to the Freedom of Information and Protection Privacy Act (FIPPA). FIPPA was extended to cover hospitals as a result of the Broader Public Sector Accountability Act, 2010, which received Royal Ascent on December 10, 2010.


As of January 1, 2012 access to all hospital records is granted to anyone, for any reason, unless subject to an exclusion or exemption. All hospital records from January 1, 2007 have to be produced on an access request unless excluded or exempt under FIPPA.


How to Make a Request


Requests for corporate records under FIPPA must be made in writing. As the Internet is not a secure communication vehicle, we are not able to accept requests via the Internet or through email. You may submit your request by mail or in-person. Click here for the HDGH Access Request Application Form.


You will receive a response within 30 calendar days from the date we clarify your written request and any applicable fees are paid. If we need to consult with others or if we have a large volume of records to review, the time may be extended, as permitted under legislation. If there is a delay, we will notify you in writing of the reason for the extension and the new due date. For further information, click here to view the hospital's FIPPA Policy.


For information about the types of corporate records held by HDGH, you may wish to consult the HDGH Directory of Records. When requesting information, please provide specific details about the records you wish to access.


An application fee of $5.00, payable to Hôtel-Dieu Grace Healthcare by cash or cheque is required at the time you submit your request. Under FIPPA, HDGH may charge $7.50 per quarter hour for search and preparation time for general records. As well, a photocopying fee of $0.20 per page applies to all records that may be disclosed. We may charge an additional fee of $10 for CDs or other storage media.


You will be advised if the processing fees will exceed $25 and you will be asked to provide a deposit of 50% if the estimated processing cost exceeds $100. We will let you know if any exemptions under FIPPA apply to the records you are requesting so that you can make an informed decision on whether or not to pay the deposit. HDGH will issue a receipt for any payments. Click here to view the entire HDGH fee schedule.


For more information on FOI and information regarding complaints procedure, please visit the website of the Information and Privacy Commissioner, Ontario, Canada. To review some Frequently Asked Questions on FOI at Ontario Hospitals courtesy of the IPC, please click here.


If you are requesting information about your health record, you do not need to make a FOI request. Click here to be redirected to information on accessing your personal health record.


Where to Contact Us


Michelle Mallais, Administrative Assistant

Freedom of Information (FOI) Office

Hôtel-Dieu Grace Healthcare

1453 Prince Road, Room AC2431

Windsor, ON  N9C 3Z4

Telephone: (519) 257-5111 ext. 74102

Contact Us


General Info: (519) 257-5111


Voice Directory: (519) 257-5100



Visiting Hours 


1453 Prince Rd.


Windsor, ON N9C 3Z4