If you are experiencing a mental health emergency, please contact community crisis services at: 519-973-4435 or go to your nearest emergency department.
The Mental Health and Addictions Urgent Crisis Centre (MHAUCC)
Service Description
This service is intended for those individuals aged 16 years or older who are experiencing a mental health or addictions crisis who cannot safely wait for community mental health and addiction support. MHAUCC acts as one of HDGH's entry points into the Ontario Ministry of Health's treatment system for Windsor-Essex residents with concerns or who are experiencing problems and/or negative consequences related to substance use.
As of May 1, 2025 addictions services offered through HDGH's Addiction Assessment and Referral program have been absorbed by our MHAUCC program. Any client who meets the criteria outlined above may attend the MHAUCC for these services.
In addition, Hôtel-Dieu Grace Healthcare’s (HDGH) Community Crisis Centre of Windsor-Essex County works in partnership with community social agencies to provide crisis response services to individuals 16 years of age and older who are experiencing an acute mental illness and/or psychosocial crisis. The mission of the Community Crisis Centre is to provide intervention services 24 hours a day, seven days a week to individuals who require immediate assessment, psychosocial intervention, medical intervention, and support.
Referral
Self-referral, physician and healthcare provider referrals accepted. Walk-in during hours of operation.
Location
Mental Health and Addictions Urgent Crisis Centre
1030 Ouellette, adjacent to the Goyeau Street entrance of Windsor Regional Ouellete Emergency Department
Phone
519.257.5111 ext. 72612
Hours of Operation
Walk in Crisis - 24 hours Monday to Friday; 8:00 a.m. to 8:00 p.m. Saturdays and Sundays
24/7 Community Crisis Services are available by calling 519.973.4435
Parking and Transportation
Pay and display parking is available at Windsor Regional Hospital, Ouellette Campus.
A person should go to the emergency department if experiencing:
- Acutely suicidal thoughts or self-harming behaviour
- Substance-related Intoxication
- Acute Psychosis
- Possible medical issues
- Severe alcohol dependency
- Aggressive or violent behaviour with risk to others
Families’ and Friends’ Role in Promoting Safety
- If family members/friends have serious concerns about a loved one’s safety and well-being, please call 911 or the Crisis Hotline (519-973-4435) or go to the nearest emergency room or crisis centre.
- You are always allowed to provide us with information however we may not be able to relay information/feedback to you directly.
- For any important messages the hospital contact information is provided on this website under the Contacts link. Thank you for your role in promoting safety.