On behalf of Hôtel-Dieu Grace Healthcare, we welcome your feedback. Hearing from patients and families is the best way to identify how we can improve our services. This feedback includes compliments, inquiries, suggestions and complaints regarding the services that we provide.
The Patient Advocate is there for you to:
- Facilitate the resolution of patient and family concerns in a timely manner with respect, compassion and fairness for all involved.
- Help patients and families move through different service areas and connect you with the people or information that you need.
- Support a culture of quality and patient safety in a patient and family-centred environment.
- Receive compliments from patients and families so we can pass on your commendations to staff on the excellent care they provide.
We encourage you to initiate a discussion with a member of your health care team such as, your nurse, your physician or the clinical manager. If, after speaking to the health care team, you feel your matter requires further attention, we invite you to contact the Patient Advocate. Please be assured that raising a concern will not negatively affect your care, or a loved one's care, in any way.
Your concerns will receive our courteous and respectful attention at the earliest possible time.
Talking about serious issues can be upsetting. However, the best way to work together and find solutions is for everyone to behave in a respectful manner.
The Patient Advocate receives calls, emails and faxes from our patients and their family members concerning their experience in the hospital.
Meet the Patient Advocate
Joanne Desjardins, Patient Advocate, has over 25 years' experience in the health care system. She is also experienced with facilitation and mediation training. Joanne has been a Patient Advocate with Hôtel-Dieu Grace for many years and believes that patients are entitled to a quality hospital and health care service. You will be given support during a stressful time. You will be treated with compassion, respect, and you will be assisted in getting the answers you need to your patient/family concerns.
Hôtel-Dieu Grace Healthcare
Phone: (519) 257-5111 ext. 74404
Fax: (519) 257-5444