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Regional Children's Centre - Services


Child and Adolescent Mental Health Services

Children's Mental Health Services

Children’s Mental Health Services programs are multidisciplinary in nature. It is the individual needs of the family that determines the relevant inter-professional involvement. Service coordination and a treatment team approach are the foundation of all forms of service delivery. All family members involved in the program are central to the decision-making process for the intervention plan and the identification of goals with measurable outcomes.


Children’s Mental Health Services programs are committed to working with community agencies in planning and coordinating services to meet the mental health needs of children and youth by building community supports around the child/youth and their family. Parents may also be involved in treatment as part of the services offered through adult mental health and addictions services when it is appropriate as part of the collaborative treatment approach.




Children’s Mental Health Services are offered to families on a voluntary basis, with commitment to participation being an essential component of treatment. Referrals may come from parents/families, schools, doctors, children’s mental health agencies, Windsor-Essex Children’s Aid Society, the justice system (e.g., court, probation, police, fire services) and Help Link.  


Help Link

Help Link Access Services is a coordinated access point for children and youth in Windsor/Essex with complex mental health and/or developmental needs. Help Link provides Intake, Information and Referral Services to families in order to ensure access to the appropriate Community services and supports. Help Link also provides Service Coordination to families who have children with complex mental health and/or developmental needs. The role of the Help Link Service Coordinator is to assist families to navigate the service system. For those families who have exhausted their Community Services, Help Link may assist in facilitating referrals outside of Windsor/Essex (i.e., CPRI, Regional Mental Health). 


Service Coordination

Often children, youth, and their families may be receiving multiple services from different providers or professionals, which can be confusing at times and lead to communication barriers. All families who are involved in Regional Children’s Centre are assigned a service coordinator. This service coordinator is the key contact person for the family and assists them with the navigation of services. The service coordinator is in constant communication with treatment providers and professionals to help best meet the family’s needs and provide an optimal service experience.



Crisis Services

Emergency Crisis Response Service

The Emergency Crisis Response Service provides consultation to Emergency Department staff regarding the evaluation and disposition of children and youth, up to the age of 16 years, who present in crisis (i.e., who are at significant immediate risk of harm to self or others). A Social Worker is available to the hospital Emergency Department, Monday to Friday 8 am - 11 pm and on-call during weekends and holidays 8 am - 10 pm. Assessments are completed in consultation with the Child Psychiatrist on call and may involve admission to a mental health bed or pediatrics. When a child or youth is discharged from a mental health bed, a social worker is involved from the crisis program to provide intervention as needed.


If there is an immediate risk of serious harm to self or others please proceed to the Emergency Department:

Windsor Regional Hospital - Metropolitan Campus 1995 Lens Ave. (age 0-15)
Windsor Regional Hospital - Ouellette Campus 1030 Ouellette Ave (age 16+)


Telemedicine Services

Operating out of the Regional Children’s Center (RCC) and Windsor Regional Hospital emergency rooms, Pediatric Crisis Assessments are currently being completed for sites outside the city of Windsor (e.g., Wallaceburg and Erie Shores Healthcare).

Regional Children's Centre campusOutpatient Treatment Services


Outpatient Services provide on-site and community-based programs for children and youth, ages 6-18, and their families. These children and youth present with a range of social, emotional and/or behavioural challenges. A collaborative and family focused treatment plan is developed through a needs assessment to determine suitable treatment strategies. Social Workers and Child and Youth Workers provide the primary intervention, which may include therapy (e.g., individual, group, parental, family), psychoeducational or skills based groups, in-home behavioural consultation, and specialized parent training/education. Consultation with schools and collaboration with community partners occurs regularly.


Youth Justice Services

The Youth Justice Services provides multi-disciplinary services for youth involved in the justice system. Social Workers provide the primary intervention, while psychological and psychiatric assessment and consultation are also available. Specific program details are outlined below.


Court Ordered Assessments

Youth aged 12-24 years involved in this program are often referred by way of a youth court order. Section 34 assessments include court ordered psychiatric and psychological assessments.


Counseling Services

Youth aged 12-24 years involved in this program are often referred by probation services. Programs include a variety of treatment interventions, including individual, group, and family counseling.


Offender Specific Treatment Program

This program is designed for adolescents who have sexually offended and been referred through individuals, police services, probation services and the Windsor-Essex Children’s Aid Society.


Youth Mental Health Court Program

The Youth Mental Health Court Worker supports the mental health needs of youth 12 and older under the jurisdiction of the Youth Justice Court. The program diverts youth with mental health needs out of the formal justice system, where appropriate. Youth who voluntarily participate follow a diversion plan developed with the Youth Mental Health Court Worker and approved by the crown attorney. Upon the successful completion of the diversion plan, the youth’s criminal charges are stayed.


Regional Children's CentreIntensive Treatment Services


Day Treatment

Intensive treatment services offer a day treatment program which is intended for children with significant emotional and behavioural needs that cannot be met through outpatient services. The program follows an intensive assessment-treatment-transition model from an inter-professional team approach where parental/guardian and community participation is essential to the efficacy of the program. Services for children and families involved in this program include specialized individual programming to address the child’s needs, in-home support, and transition planning to ease the process of reintegration back into the community school. Treatment spaces are limited.


Regional Children's CentreIn Home

In-home services supports families to identify causes of behaviour, provides assistance and education regarding the most effective parenting strategies. Our Child and Youth Workers work collaboratively with families in their home to identify goals to best meet behavioural needs. In partnership with families, assessments, plans and positive strategies are implemented. To assist families with implementation of a plan, the CYW will provide education, modeling, and access to current research information that may best meet the needs of the family. Objectives of the in home services are to reduce the child’s challenging behaviours, provide families with strategies, guidance and resources so that the family can continue to build upon their skills and strengths as they support their child. Appointments can be scheduled during the day and/or evening as determined by the family’s needs.


Residential Program

The Residential program augments the day-treatment component through providing 24-hour care for some children. These residential beds are utilized between the Windsor-Essex Children’s Aid Society; Chatham-Kent County; and Windsor-Essex.


Assessment and Consultation Services

Developmental Services


Developmental Services provide multi-disciplinary services for children and youth ages 6-18 with neurodevelopmental disorders that significantly impair their developmental progress and day-to-day functioning. Specific program details are outlined below.

Autism and Related Disorders Program

This program assists children and youth with known or suspected autism spectrum disorder and their families in understanding and fostering their optimal development. Services provided include consultation (including in-home and in-school behavioural consultation) and training/education resource services.

Development Disabilities Program

The Developmental Disabilities Program assists children and youth with significant long-term limitations in intellectual and adaptive functioning (i.e., the performance of daily activities required for personal and social sufficiency) and their families in understanding and fostering their optimal development. Services provided include assessment, diagnosis, and consultation with parents and school personnel (including in-home and in-school consultation).


Consultant Services

Children and youth currently receiving services may be eligible to receive assessment and consultation from a number of service providers, including psychiatry and psychology. These services are designed to determine diagnoses and inform treatment practices when required.

Contact Us


General Info: (519) 257-5111


Voice Directory: (519) 257-5100



Visiting Hours 


1453 Prince Rd.


Windsor, ON N9C 3Z4